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Others also provide nursing, and will have a nurse on duty twenty-four hours a day. Laura is a Registered Manager at Woolton Grange Care Home with over 12 years of care experience. Her main interest and experience are in managing successful care homes housing elderly and frail Residents, some of which have mental health issues.
We discussed the home with people who used the service and also their relatives. They told us that the home was 'always clean', 'nice' and they had 'every confidence in the staff and the home'. We received comments that staff were 'excellent, a great help and flexible', as well as 'respectful' to people who used the service. People felt safe and were cared for by kind and compassionate staff. People felt safe and personal belongings, including finances were looked after well.
About quality of care
The provider had not met their legal requirement by sending the Care Quality Commission all incidents which were notifiable. Our enquiry pack is full of all the information you'll need, including our super useful Little Guide, which offers hints, tips and a checklist to use when looking around and comparing homes. For extracts, read the latest CQC inspection for Whorlton Grange Residential Home. Our Housing Directory aims to include all housing schemes /developments in the UK that are intended for older people. Getting older can make it more difficult to get around and do the things you used to do, or would like to do.
¿ Testing for both people and staff was completed in line with Government guidance. ¿ Measures were in place to minimise the risk of visitors catching and spreading Covid-19. This included temperature checks, the use of Personal Protective Equipment and recording track and trace information. Steps had been taken to prepare for designated visitors who could spend time with loved ones inside the home.
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The staff work so hard to keep our loved ones happy, and it’s so nice knowing he is getting well looked after and he has great banter with the staff. Yes, we have access to GPs at all times and for emergencies, we have a Hospital close by ambulance. If not, there are several good GP practices nearby where some of our residents are registered. We encourage residents to give us feedback on the food at the regular Residents’ meetings.
Our homes provide accommodation, meals, daily activities and personal care such as washing and eating. 0 0Whorlton Grange provides personal care for up to 45 older people, including older people with dementia. The home is located within Westerhope and has extensive wellkept grounds. The property was converted to a care home and has been extended.
Caring
The home specialises in residential care, nursing care, dementia care and respite care. Sovereign Lodge and Court Newbiggin Lane, Newcastle Upon Tyne, NE5 1NA Sovereign Lodge and Court is a large care home located in Newcastle Upon Tyne housing a maximum of sixty individuals. The residency accepts younger and elderly adults with Alzheimer's and other forms of dementia. The Care Quality Commission has monitored the residency for 1 months. Comfort House Middlegate, West Denton, Newcastle upon Tyne, NE5 5AY ★☆☆☆ Comfort House is a residential care home situated in a housing estate in Newcastle, close to shops and services.
There is a lift to the first floor to aid people who have walking difficulties. Communal bathrooms are tastefully decorated in relaxing colours, to create a relaxing bathing experience. However if a shower is preferred, we also have a newly built walk in shower room, the choice is yours. Generally the whole complex will be designed with attention to accessibility for residents with restricted mobility.
Sovereign Court
Relatives told us they felt their families were safe at Whorlton Grange and the home was welcoming and had a happy atmosphere. We identified three breaches of the Health and Social Care Act Regulations 2014 in connection with medicines, staffing and governance. Details of action we have asked the provider to take can be found at the end of this report.
People had access to activities that were important to them and were supported to maintain relationships with their friends and relatives. We found the provider undertook appropriate checks before staff began work and effective recruitment and selection processes were in place. People told us they felt safe, being cared for by staff who knew them well. Staff told us they knew how to raise concerns and had confidence action would be taken if they had any issues.
These charges do not include personal items such as clothing, hairdressing, private chiropody, newspapers etc. Fees and what they include should always be checked with the manager. The registered manager had taken steps to ensure the service was run effectively. There were regular meetings between teams within the home and sharing of information. Regular quality audits were conducted and action was taken where incidents occurred or improvements could be made.
The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab. The grounds offer our residents and visitors, stunning undisturbed views and glorious award-winning lawned gardens.
Our chef teams make sure dietary requirements and plans are followed whilst also being considerate to any preferences our bariatric residents may have. See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England. We observed the care given to people who used the service and spoke to their families. They told us they were 'very happy' with the care provided by staff and they commented that the staff were 'very good', 'spoke to them well and with respect' and they 'really like it here'. People who used the service and family members had also made comments that the home had 'given devoted care over many years' and staff were 'kind and helpful and it is more than just a job'.
Daily help, including personal care, is available on site and one or more meals are available daily in a dining room or restaurant. Additional facilities are also common – for example hairdressing salons, hobby rooms and gyms. Organised activities will focus on helping residents maintain their health and wellbeing. Specialist care designed to meet the challenges faced by people living with dementia. They inspect care services to ensure they are supporting peoples wellbeing; appropriately setup; properly planning out care; are well led; and effectively staffed, each criteria is given a grade out of 6.
Who runs this service
A further extension and improvements to the building were completed in July 2005. Additional bedrooms, extra communal space, a bathroom and a patio area were added at this time. The home has 39 single and 3 double bedrooms, 38 of which have en-suite facilities.
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